Chico’s CASE STUDY 570.309.6827 CDCSOFTWARE.COM INFORMATION@CDCSOFTWARE.COM Unified Technology, Standardized Operations with CRM-Telephony Integration Chico’s was operating two contact centers with different telephony systems and CRM instances when they wanted to make a move toward CRM-telephony integration. Rather than engaging with multiple vendors, they partnered with CDC Software to facilitate a configurable integration across both sites all within a single implementation. OBJECTIVE To achieve a standardized, but configurable CRM-telephony integration across two contact centers. HOW WE DID IT Chico’s, a Florida-based retail women’s clothing chain, had some idiosyncrasies within their two contact centers before they engaged with CDC Software. Historically, the centers had uti

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