Polar CASE STUDY 570.309.6827 CDCSOFTWARE.COM INFORMATION@CDCSOFTWARE.COM Improving International Call Management with Location-Based CTI Functionality Worldwide retailer Polar required an unusual but critical software function when it was time to implement a CRM-telephony integration (CTI) making an out-of-the-box solution impossible. OBJECTIVE To provide a CRM-telephony integration solution that would deliver phone number-based insights via screen pop for international calls. HOW WE DID IT Polar, a manufacturer of heart rate monitoring devices and accessories for athletic training and fitness, is based in Finland but manages multiple contact centers to handle calls to and from customers around the globe. The company first engaged with CDC Software in January 2016 looking to inte

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