Groupon CASE STUDY 570.309.6827 CDCSOFTWARE.COM INFORMATION@CDCSOFTWARE.COM Simplified CTI Configuration Key to Multi-Site Telephony System Launch Groupon was operating multiple contact centers around the globe when they decided to harmonize their operations by implementing a new unified telephony system. To be successful, they would need a software partner who could ensure the transition did not interrupt their operations. OBJECTIVE To provide an ideal CRM-telephony integration solution for Groupon’s multi-site telephony system rollout without disrupting operations. HOW WE DID IT Groupon, an American worldwide e-commerce marketplace connecting subscribers with local merchants, was in growth mode in 2015. The company had just experienced a record-breaking holiday weekend of sales

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