Aegis Improves Customer Experience While Reducing Cost For Telecom Client
Aegis Improves Customer Experience While Reducing Cost For Telecom Client
2 PagesOVERVIEW: BUSINESS CHALLENGES: The Indian telecom space is characterized by cut throat competition. Therefore, to excel, service providers need to constantly reduce service cost while ensuring customer satisfaction or maintaining quality service. If these things are not taken care of, a consumer has the option of changing the service provider instantly. Thus, ensuring consistent delivery on CSAT and reducing costs are of utmost importance;
