Nice helped Utah Community Credit Union improve service level agreements and prepare for expansion by implementing CXone Workforce Management. Replacing manual processes and spreadsheets, Nice’s automated, data-driven scheduling optimized operations amid growing transaction volumes. This improved UCCU’s efficiency, delivering a six-point SLA gain and providing the digital capabilities necessary to support a fintech transformation. Nice’s solution empowered UCCU to maintain high service standards while scaling its membership beyond Utah effectively and efficiently.

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