Nice helped State Employees’ Credit Union (SECU) transform member experience by providing an advanced all-in-one CCaaS, workforce management, and employee engagement solution. Partnering with NICE Value Realization Services, they developed a detailed transformation plan that improved operational efficiency, enhanced agent engagement, and strengthened leadership confidence. Nice’s solutions enabled SECU to modernize its contact center infrastructure, foster collaboration across the organization, and significantly elevate service delivery and member satisfaction throughout their digital migration journey.

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