Objectives • Support an ent erprise depl o yment of a Cisc o Unified Communic ations (UC) t el ephony sys t em • P erf orm c all disc o v ery and de v el opment f or f our zones • Pr o vide additional c all c ent er support pos t- depl o yment Challenges • Support the lar ges t UC depl o yment t o dat e (165,000 de vic es) • Int egr at e pr oc es ses with multipl e v endor s • Act as an educ ational and change management

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