Case Study
Providing UC Training
Objectives • Driv eagentadoptionoftheclient’ sunifiedc ommunic ations (UC) through training • Manage and deliver on-site training to the client’s agents ands t affacr os sNorthAmeric a • Source and retain high-quality instructors • F acilit at etr ainingt oanynumberofenduser s, asoffic esizesar euniquet oeachl oc ation Challenges • Ac c ommodat eafluidande v ol vingschedul ethatis dependentone xt er