CUSTOMER STORIES | Software & Technology www.zendesk.com | support@zendesk.com | 1.888.670.4887 Twilio | 1 Twilio is a cloud-based communications company that provides its 40,000 customers, a mix of developers and non-developers, with basic building blocks for building voice and text messaging capabilities into their web apps, regardless of their level of technical experience. “We love the flexibility that Zendesk gives us to automate processes in the background, while keeping everything simple for our customers, ” Chu says. Suppor T aT a pay-aS-you-go Service needS T o be Top-no Tch Most of Twilio’s customers start out with a certain amount of trial credit and then start hacking away. it is only when they have built something useful that they decide to invest more in Twil

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