CUSTOMER STORIES | Media & Entertainment www.zendesk.com | support@zendesk.com | 1.888.670.4887 Denver Broncos | 1 BuilDing a hElp DEsk in lEss than an hour Based in Denver, Co, it engineer gil Bencomo became the sixth member of the Denver Broncos it team in 2009. his first challenge was to replace the team’s customer service software. “i decided to check out Zendesk free trial and found i liked the simplicity of the solution, ” Bencomo admitted. “i showed Zendesk to our team and everyone liked it. it’s simple and just easier. ” Bencomo had the Broncos’ Zendesk up and running in less than an hour. “We all can see the tickets as they come in. The transparency of the solution helps us work better as a team. ” gEtting transparEnCy = fastEr rEsponsE tiMEs Bencomo and the rest o

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