CUSTOMER STORIES | Retail & Wholesale www.zendesk.com | support@zendesk.com | 1.888.670.4887 Groupon | 1 Launched in November 2008, Groupon features a daily deal on the best stuff to do, see, eat and buy in more than 500 markets and 40 countries. The company has thousands of employees spread across its Chicago and Palo Alto offices, regional offices in Europe, Latin America, Asia and Africa with local account executives stationed in many cities. Groupon seeks to sell only quality products and services, be honest and direct with customers, and provide exceptional customer service. “Zendesk’s macros are incredibly easy to use and customize, ” Harrow says. “We know how well they’re working whenever a customer writes back to us and says, ‘It’s so nice to deal with a human rathe

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