Client A UK based reseller of label printers and supplies Project name Turnkey Solution for Printer Reseller Date commissioned March 2016 – present About the customer The customer is a UK based reseller of high quality label printers, label supplies and barcode solutions for blue chip corporations, SMEs, local authorities and public sector organisations. They pride themselves on building longstanding partnerships with suppliers in order to provide the best products and service to their customers. Client needs The client required a white-label technical support solution to offer additional support to their customer base. A complete solution was required with a technical helpdesk and onsite engineering capabilities. Challenges to overcome Qcom’s engineers were required

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