Client The customer is an integrated supplier of barcode printers and transaction printers. Project name European repair centre for American manufacturer Date commissioned 2011 - present About the customer The customer manufactures innovative printing technologies for a broad range of industries including; retail, banking, hospitality, logistics and healthcare. The customer differentiates themselves through their dedication to producing quality, reliable and cost competitive printing solutions. Client needs The American manufacturer required a European repair centre to deliver non- contract and manufacturer warranty repairs for their European partners and users. The solution needed to include a full Return Merchandise Authorisation (RMA) logging facility. Challenges to over

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