Case Study
Turning Customer and Agent Data Into Actionable Insights for Contact Center Optimization
CUSTOMER STORY | LIVEVOX Results With GoodData: ? Improved analytics capabilities with added features and robust data sets ? 100% scalable solution ? Can easily manage and push new updates to workspaces ? Helped grow customer base to 70+ over five years ? Created new use case-targeted performance dashboards to better serve customers across industries Turning Customer and Agent Data Into Actionable Insights for Contact Center Optimization #1 reason customers up- grade LiveVox has helped contact centers maximize their performance for over 20 years. The company provides a cost-effective path to voice and digital customer engagement by significantly simplifying integration paths within customer environments. The company’s platform powers more than 14 billion interactions a year thr