Who We W orked With A full-service retail and commercial bank with a focus on Scotland and Northern England. WhA t the C oMPANY Needed Enhanced customer experience; improved analysis and integration of customer surveys, forums, and events data; better data quality; and automated analysis and reporting. ho W We heLPed Restructured the customer experience program, developed an automated tool kit to help analyze data, and created an integrated dashboard to consolidate customer insights from various sources. WhA t the C oMPANY Got 100% first-pass data accuracy, 70% reduction in analysis cycle time, and improved customer-experience metrics. CASe S t Ud Y Transforming the customer experience at a top UK bank Developing practicable programs to help this bank stay in frontGenpact | Case s

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