Case Study

Transforming the Customer Experience

Transforming the Customer Experience

Pages 1 Pages

Transforming the customer experience For Retail For Retail Control-M For Retail Control-M For Transportation For Manufacturing For Banking & Finance For Finserv Case Study Enabling Itaú Unibanco to open 10% of its new accounts via mobile app. Over the past ten years, advances in technology have led to many customers expecting a mobile-first service (a branch in their pocket). Enabling a seamless customer experience, such as applying for a new account, requires complex and secure batch data processing. This is how Control-M gave Itaú Unibanco the competitive advantage. FROM COMPLEXITY With over 94,000 employees, 4,000 branches and 46,000 ATMs serving a global customer base, Itaú Unibanco is the largest financial conglomerate in the Southern Hemisphere. It was part of their over

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