Beyond Efficiency Canterbury City Council Transforming Planning Services Case Study © 2012 Alexander In brief: ? In an attempt to meet all the major challenges facing local government, Canterbury City Council established a transformational framework and created an internal team that would conduct future service reviews using Lean Systems Thinking methodologies. ? Alexander was selected as the preferred partner to support Canterbury’s Transformation Programme; the internal team was trained on how to use Lean Systems Thinking methodologies and a project manager was then selected from the team to lead two review teams that undertook Lean reviews within the Planning Service. ? Planning application and enforcement processes had a large degree of non-value adding activities; the

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