Case study Cisco public Transforming Customer Service Cloud-based, omnichannel communications, collaboration, and CRM data improve the customer experience and contact center productivity. MISS DIG System, Inc. is a Michigan nonprofit corporation that provides a free service to homeowners, excavators, municipalities, and utility companies throughout the state. When one of these entities is planning a project that requires digging that might affect underground utility lines, it submits a notification via the MISS DIG 811 website or toll-free phone number, which is then handled by notification centers in Auburn Hills and Gladstone. MISS DIG 811 notification system representatives (NSRs) then transmit the notification to more than 1700 MISS DIG 811 members, requesting that they locat

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