Client Part of the Kingfisher Group, Screwfix is a major supplier of tools, plumbing and electrical equipment, bathrooms and kitchens. As well as having over 270 retail trade counter outlets it has a thriving online and catalogue business, dispatching thousands of parcels each week to tradesmen, handymen and serious DIY enthusiasts all over the UK. Everything was so complicated Screwfix was finding that its existing contact centre and co

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