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Romanian Bank Improves Customer Service, Branch Productivity

Romanian Bank Improves Customer Service, Branch Productivity

Cisco
Pages 3 Pages

EXECUTIVE SUMMARY Challenge A member of Erste Group, Banca Comerciala Româna (BCR) is Romania’s leading bank. It provides companies with leasing, asset management, pension services, and funding for construction projects. BCR’s extensive branch network offers a full range of financial products and services in most Romanian towns. With the largest national ATM (over 2,200 machines) and POS (over 18.000 terminals) footprint, BCR is the market l

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