Hexaware’s case study details how a global biopharmaceutical services provider transformed clinical trials bid management with Salesforce Cloud Suite. The client, operating in 51 countries with $2B+ revenue, faced challenges in RFP evaluation, competitor intelligence, and bid tracking. Hexaware built a tender management and analytics framework using Sales Cloud, Einstein, and Community Cloud. Solutions included enhanced bid intelligence, real-time dashboards, a Right-to-Win framework, and holistic price evidence views. Benefits were improved decision-making, transparency, competitive strategies, stakeholder collaboration, and revenue optimization—driving operational excellence in tender management.

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