We are most familiar with “Lean Manufacturing” as introduced by Toyota ® to improve production manufacturing. In such an environment, it is used to reduce waste, increase quality, and improve production. Could this “Lean” approach be used to improve a transaction-based service operation—like staffing? GE Healthcare thought so. With help from Kelly Outsourcing and Consulting Group (KellyOCG), “Transactional Lean” has been successfully inte

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