A leading global innovator of technology partners with Kelly® to create a completely virtual contact center from vision to production in less than 13

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contact center solutions Results at a Glance CHALLENGE ¦ Predictable spikes in call volume managed by temporary brick-and- mortar facilities ¦ Outsourced vendors lacked capacity to “flex” staff for more resources as needed ¦ Cost to provide required technology and maintenance of ongoing leases was prohibitive SOLUTION ¦ Created concept for a more flexible, virtual part-time staff, featuring 80% part-time employees ¦ Program leverages a

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A leading global innovator of technology partners with Kelly® to create a completely virtual contact center from vision to production in less than 13

A leading global innovator of technology partners with Kelly® to create a completely virtual contact center from vision to production in less than 13

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