Toshiba needs no introduction Toshiba of Canada is a subsidiary of the Toshiba Corporation, one of the world’s largest integrated manufacturers of electronic products and semiconductors. Headquartered in Markham, Ontario, Toshiba Canada is well established as an $800 million Financial Post 500 company with more than 700 employees and more than 40 years of Canadian operations. We had a conversation with George Minich, Director of Technical Services, about their experience with Kayako. What are the goals of your support team, and how does Kayako help you to achieve them? Dealing with complex content management systems for brands in a number of sectors, it is not always possible for the Toshiba agents to answer customer enquiries from a single set of FAQs. So they needed a state-of-the-art ti

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