Top U.S. retailer uses AARI and IQ Bot to simplify contact center processes saving $2M+
Top U.S. retailer uses AARI and IQ Bot to simplify contact center processes saving $2M+
2 PagesA top U.S. retailer partnered with Recode Solutions to implement Robotic Process Automation (RPA) using AARI and IQ Bot, automating processes like AP invoice processing and customer service tasks related to credit inquiries. This automation reduced call handling times to an average of 85 seconds, streamlined operations, and processed 65,000 invoices annually with 95% accuracy, leading to over $2 million in annual savings. The successful deployment also improved customer service efficiency by consolidating data into a single dashboard, enhancing both operational speed and customer satisfaction. The retailer plans to expand RPA projects and migrate to the Automation 360 platform.
