A top consumer goods retailer in the United States with more than $1.5 billion in revenue. Recode Solutions transforms the way businesses operate by upgrading existing IT systems with modern, advanced technology. The company has helped businesses globally to improve business efficiency by designing and developing simplified process systems. CHALLENGE The back-office had many paper-driven processes, especially in accounting, loan servicing, loan operations, and credit operations. Additionally, employees had to navigate multiple systems to retrieve customer information when fielding calls in the contact center making for long wait times.

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