Top Service Desk Solution for 10 Years Industry • Education Challenges • 20,000 monthly service requests requiring system intelligence to adjust workflows and escalations based on complex variables • Centralized IT department flanked by each college’s technical support teams; agreement of all key members in system decisions • A customized system without the time and expense of custom programming Agiloft Solution Benefits • System accuracy routes requests to right team with all pertinent information to respond with speed and precision • Handling more than 10 times the volume of requests • Drastically reducing system costs by offering a single platform for new and evolving application needs Date of publication: 2/8/2018 Business Overview As the technical experts f

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