IT Services Leader’s Acquisitions Require Flexible Service Desk Industry • IT Services Challenges • Shifting system landscape due to aggressive acquisition strategy • Create a single, unified service ticket solution that could win over customers and employees preferential to their previous service ticket solution • With acquisitions constantly in the pipeline, a single system would need to be highly configurable with ability to incorporate new acquisition locations, employees, and customers Agiloft Solution Benefits • A single solution that mimics key elements of more than three previously distinct service ticket systems • Full access to the design interface to quickly deploy new changes without requiring manual coding • Size and breadth of support experience to partner with

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