Custom CRM Aligns Business Processes with Customer Service Industry • Manufacturing: Printing Technology Challenges • Fragmented processes across after-sales, services, and equipment management • Previous CRM platform hindered business operations • CRM platform required cost- prohibitive programming to achieve customised solution Agiloft and Collins Tech Benefits • System adaptability enabled deployment of multiple business applications including help desk, opportunity tracking, and asset library • Agiloft solution provides visibility over key performance indicators within the business and empowers sales with relevant data to improve customer service • Automated notifications, accurate customer data, and custom workflows provide huge time savings for after-sales team • N

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