The Customer: The Learning Continuum Company (TLCC) The Learning Continuum Company is a world leader in delivering online and offline training on IBM Lotus Notes and Domino. The people behind TLCC are specialists in Notes and Domino and well-versed in providing highly technical computer training to IT professionals. They have trained thousands of developers and administrators from more than 70 countries to use Notes and Domino. They also offer user courses for Notes, Sametime, and Quickr. TLCC’s Challenge: Efficiently Interact with Customers in Real-time TLCC’s website is a vital medium of customer interaction. As such, they recognized the value of adding online chat functionality as an alternative to phone calls and email. TLCC decided to use Sametime’s STLinks toolkit to

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