The Customer: RedLab RedLab, a member of the Compulink Group, is a Russian software development company specializing in networking and telecommunication solutions for scientific and educational institutions. RedLab’s Challenge: Convert IM Chats into Usable Business Intelligence Shortly after deploying Sametime, RedLab’s IT team started to receive requests from users and from management for the ability to search for and view specific content from previous chats. The sales division needed the ability to go back and search through their Sametime conversations with clients to retrieve quoted numbers, addresses, and other relevant information, while the management team needed the ability to monitor conversations and resource usage. With the issues identified, RedLab began their se

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