The Customer: A Global Energy Provider The customer is a wholesale power generation company with facilities throughout North America. Operations include competitive energy production, power marketing, thermal energy production, and resource recovery. The company has net ownership of more than 24,000 MW of energy across forty- four facilities. The Customer’s Challenge: Replace an Unreliable IM Archiving System to Avoid Violations of Sarbanes-Oxley Compliance Requirements Regulatory compliance compels the customer to log and archive all electronic communications— including IM—related to their energy trading activities. Two years ago, when IM correspondence with the NYSE trading floor and with other trading houses began to increase (via AIM and other public IM systems), the cust

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