MediCorp Health and Instant Agent Framework for IBM Lotus Sametime
MediCorp Health and Instant Agent Framework for IBM Lotus Sametime
2 PagesThe Customer: MediCorp Health System MediCorp Health System grew from an eight-room hospital in Fredericksburg, Virginia, into a regional not-for-profit network of 28 health care facilities and wellness services. In the ultra-competitive healthcare industry, growth such as MediCorp's is no small feat; and efficient communication is vital to the ongoing success of the organization. MediCorp’s Challenge: Increase Usage of Sametime to Improve Communication Efficiency When MediCorp decided to deploy IBM Lotus Sametime, their goal was to provide a more efficient means of communication so that employees could easily find one another and avoid playing e-mail and phone tag. But to their surprise, they experienced peaks and valleys of usage and adoption—the out- of-the-box benefits of
