Case Study / Tippmann Affiliated Group vptag.com avaya.com Tippmann Affiliated Group Upgrades Its Communications and Measures ROI in Happy Customers Back in the 1950s, Tippmann Affiliated Group was a small, family-owned business. Today, it’s still in the family, but has grown into a large organization with a diversified group of business segments: from patented food service equipment to high volume manufacturing and warehousing. No matter how big it gets, success for Tippmann Affiliated Group will always be rooted in providing high-quality products and exceptional customer service. However, an outdated business communications platform that lacked features, had no redundancy, and provided zero disaster recovery capability was taking a toll on the customer experience. “N

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