Share this TimeTrade aims to make appointment scheduling for companies across the globe simple and hassle-free. Smart Matching technology ensures all appointments are matched correctly with appropriate customer service agents, while also enabling easy modification of appointments if there is a schedule change. TimeTrade also provides customer experience analytics technology to easily keep track of Net Promoter Scores, marketing campaign performance, staff efficiency and more. Business challenge As TimeTrade won global customers, complex local regulations clashed with central management, performance and scalability. How could it serve international markets while providing localized capabilities? Transformation By selecting IBM® CloudTM to provide capacity, flexibility and locali

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