THE CHALLENGE As the only Level III Trauma Center along the eastern shore and with more than 21,000 admissions and 95,000 ED visits annually, TidalHealth Peninsula Regional care teams are coordinating around the clock. Not long ago, care coordination wasn’t as streamlined as it is today. Oftentimes, it was unclear who to call, where to go, and how to get there. For something as simple as determining who was on-call, clinicians were still required to dial “0, ” and speak with an operator—a process taking valuable time away from their patients. Manual, paper-based processes were resulting in pages to the wrong individual, and initiating a code call could take several minutes, with difficultly determining the recipients of the code alert. TidalHealth leadership recognized an opportun

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