Customer Case Study (continued) 1 When compared with BMC® Track- It!TM by BMC Software, the Giva Service Management Suite resulted in: Decreased average time to close service requests by 40 percent Incr eased first call r esolution by 45 percent Increased employee satisfaction with IT, Facilities, Human Resources, and other operations departments Decreased call volume with employee accessible Internet portal knowledge base Delivered high ROI by implementing Giva eKnowledgeManager with a third-party knowledge base of computer support solutions Was deployed in a one week implementation, including significant customization Established in 1966, The William and Flora Hewlett Foundation is one of the world’s largest foundations, with assets of more than

Join for free to read