1 Customer Case Study William Hill was founded in 1934 and is now one of the biggest sports and gaming providers in the world, with more than 12,000 employees across eight countries. William Hill is continuously innovating to bring customers engaging ways to bet and game in betting shops, sports books, online or on mobile devices. Their business is highly complex, executing 5.2 million online transactions and 1.3 million sports betting opportunities each day. Sarah Lucas, head of platforms and infrastructure at William Hill, spoke at VMworld® 2020 about their hybrid cloud strategy, their plans to support multi-cloud, and how VMware has supported their journey. William Hill’s journey to the cloud As manual processes became time consuming, William Hill needed to move away from the

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