THE VINEYARD GROUP PREMIER SERVICE FOR PREMIER SITES The Vineyard Group exists to serve customers who are interested in the finest wining, dining and accommodation. Customer service and impeccable presentation are the group’s paramount concerns. They expect the same level of service from their suppliers. That’s why they chose ITQ to supply their copiers and printers. As a prestige brand, the group cannot afford any poor service in its supply chain to create poor service to its customers. Everything from the quality of the day’s menus to back-office billing processes has to be perfect. One challenge the group faced was accelerating the handling of purchase invoices. Invoices were delivered to the individual hotels but settled by the head-office in Newbury. Copies had to be sen

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