EXCLUSIVE HOTELS GROUP BUSINESS CENTRE FACILITIES AND REVENUE Pennyhill Park’s Business Centre provides computer and printing facilities to guests. By introducing its Personal Print System, ITQ allowed the hotel to charge print costs to guests, generating annual revenue and funding the provision of capabilities - such as confidential printing - that business guests appreciate. The Business Centre’s facilities (which are all managed by ITQ) and the simplicity of the Personal Print System has generated positive feedback from guests. Document costs are charged to their print card and automatically added to their bill. STANDARDISING PRINT SYSTEMS ACROSS GROUP Rather than leave each hotel to purchase printers and multifunctionals independently, ITQ was appointed as the single poin

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