The Customer: A Global Steel Manufacturer The customer is an integrated steel producer with major production operations in the United States, Canada, and Central Europe, with an annual raw steelmaking capability of more than 31 million net tons. The company’s 49,000 employees manufacture a wide range of value-added steel sheet and tubular products for the automotive, appliance, container, industrial machinery, construction, and oil and gas industries. The Customer’s Challenge: Mitigate the Legal Risks of Sametime Chats The customer uses IBM Lotus Sametime to facilitate real-time communication and collaboration. But while the business benefits of instant messaging are certainly compelling (increased productivity, reduced costs, improved customer service, and so on), IM chats

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