The Customer: SaskEnergy SaskEnergy is Saskatchewan's natural gas distribution company, a provincial Crown corporation with roots of more than half a century in Saskatchewan. SaskEnergy delivers the benefits of safe, convenient and environmentally friendly natural gas to more than 352,000 residential, farm, commercial and industrial customers throughout Saskatchewan. SaskEnergy purchases natural gas from independent suppliers and transports it through our 67,000-kilometer distribution system to 92% of Saskatchewan communities. The Customer’s Challenge: Provide a reliable method to track, report and investigate instant messaging usage Understanding the benefits which can be achieved through the use of social media, specifically instant messaging, SaskEnergy implemented the out

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