The Town of Henrietta implemented DocuWare to digitize and streamline its document management processes, saving over $20,000 annually in paper storage costs and achieving ROI within 15 months. The solution integrated seamlessly with existing systems, enabling efficient storage, retrieval, and management of over half a million records across multiple departments, including Clerk’s, Recreation, and Building. Tasks that once took days, like accessing permits or processing surveys, now take seconds. This digitization has significantly reduced costs, improved efficiency, and eliminated the need for offsite storage, making document management easier and more secure.

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