The state buyer’s guide to understanding commercial off-the-shelf (COTS) software 1 White paper Compiled by the WellSky Human Services Division The state buyer’s guide to understanding commercial off-the-shelf (COTS) softwareThe state buyer’s guide to understanding commercial off-the-shelf (COTS) software 2 Government leaders have long seen the value of procuring software that is already commercially available and market tested in the way they plan to use it. Software that meets those two requirements are considered “COTS” (commercial off-the-shelf) in the procurement process. Increasingly, vendors describe their products as “COTS” when replying to RFPs (requests for proposal), even when the product is clearly not commercially available and market-tested for the use described in

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