The Royal Borough of Kingston upon Thames Case Study Background: The Royal Borough of Kingston upon Thames is the second smallest London Borough (after the City of London) and one of only four Royal Boroughs in England and Wales. Kingston is situated on the River Thames in south West London, twelve miles from central London and eight miles from the M25. Kingston has a reputation as a high-performing low-spending council. Over recent years, this has been confirmed by a number of external inspections. In their 2005 Comprehensive Performance As- sessment they were rated as a 3 star council that is improving well. The Council’s housing department provides the management of select housing stock available within the community. Having accurate, easily accessible, up to date information is essent

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