The BOC Group Case Study Background: As part of The Linde Group, BOC Gases, with its 120-year history of customer service, today operates around the globe. Their business and reputation is built around their customers. Whatever the industry or interest, they continue to respond to its needs as quickly and effectively as possible. The ever-changing requirements of customers are the driving force behind the development of all their products, technologies and support services. The Linde Group adds value to a diverse range of industries and organisations worldwide. The expanded company operates in some 70 countries, employs 53,000 people and has annual sales of €12.7 billion. Situation: As in any large corporation, Human Relations is an integral part of company operations. Managers must be s

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