The Road to Compliant, Timely and Effective Member Communications
The Road to Compliant, Timely and Effective Member Communications
8 PagesCASE STUDY Providing Insight and Governance to Guarantee Accuracy and Reduce Compliance Risk The Road to Compliant, Timely and Effective Member CommunicationsPreparing member and marketing materials, such as ANOCs, EOCs, SBCs, EOBs, Campaign Management and member correspondence are time-consuming, labor-intensive and prone to compliance risk. Health plans and pharmacy benefit managers face increasingly strict regulations to deliver more accurate and timely information. There is a strong need to stay ahead of demands to ensure the accurate and efficient development of marketing materials in a time-sensitive and highly regulated landscape. Company Profile Express Scripts Inc. (ESI), the United States’ largest Pharmacy Benefit Manager, employs 28,000 employees and manages over
