Latcham Direct helps SSE deliver timely and compliant customer communications Brief SSE are one of the principle energy suppliers in the UK – with the following Brands in their Group, Scottish Hydro, Southern Electric, Swalec, Atlantic and SSE. They are proud of their record of providing the best customer service and their communications are a vital part of the customer journey experience. Latcham Direct have worked SSE for over 15 years. At the onset this was just simple Gas or Electricity contract confirmation letters. In the last 10 years especially, a lot has changed within the Utility Market including the products and services that SSE offer their customers, and also the content and channels of communication. In addition greater governance and compliance to Ofgem regulations

Join for free to read