CUSTOMER SUCCESS STORY The Portola Hotel & Spa used Cvent Passkey to improve the efficiency of group reservations, increase block revenue, and protect room rates. 61% 27% Increase in online reservations, from 7% to 68%, by updating attendee website templates Increase in open events, with 275 events open in 2018 INTRODUCTION Monterey Bay Lifestyle Start with an ocean breeze and that familiar nautical sensation. Then add a little of that warm hometown feeling -- the kind that comes with a sense of familiarity brought about by the friendliness of the community. Life is better here -- even it’s only for a week. It’s that kind of character experience that makes Monterey among the most sought- after conference locations in the world, and the reason why Portola Hotel & Spa is among the

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