Case Study ON THE NICE SOLUTION ABOUT CVENT Planning an event involves juggling myriad tasks and wearing many hats. Cvent’s web-based technology platform simplifies the process for event planners by streamlining meeting site selection, online registration, event management and more. Founded in 1999 and headquartered in T ysons Corner, Virginia, Cvent has 330 contact center employees in 22 locations across North America, Europe, Asia Pacific and the Middle East. Its largest contact center is located in Gurgaon, India. The contact centers handle 280,000 inbound interactions and 311,000 inbound calls per year via phone, chat and web form. Most of the interactions are post- sale questions, such as how to set up a new event session, configure registration and charge for an event. High

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